1. Underage customers
Our products and services are marketed for purchase by adults or with the consent of adults. This is why fairviewgolfcenter.com requires a credit card that has been authorized for use to complete purchases on our site.
From time to time, parents and guardians allow their children under the age of 18 to browse our site and to post reviews. fairviewgolfcenter.com highly values these views on the products and services we offer. As such, users of our site have the opportunity in many instances to submit their reviews. Each user also has the option to post his or her email address and other contact information so that other users of our site may contact them directly. However, to protect the privacy of any user of our site who is under the age of 13, we do not permit them to post any contact information. Please see Review Rules for further information.
2. Linking to third-party web sites
When you click on links and banners on our site that take you to third-party web sites, you will be subject to the third parties' privacy policies. While we support the protection of privacy on the Internet, fairviewgolfcenter.com cannot be responsible for the actions of any third-party web sites. We encourage you to read the posted privacy statement of any and every site you visit, whether you are linking from our site or browsing on your own.
4. Questions or comments
1. Protecting your information
The Personal Customer Information you provide -- including your credit card information -- to create and access an account with us and to make purchases from us (whether or not you use an account) is secured using industry standard e-commerce security technology such as Secure Sockets Layer (SSL) encryption technology. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers located at restricted-access sites.
2. Unique E-mail, Password & Security Answer for fairviewgolfcenter.com Members
When you create a fairviewgolfcenter.com member account, we secure your Personal Customer Information in the following manner:
We cross check an e-mail address with the submitted password to validate access to any fairviewgolfcenter.com customer account.
We do not allow any e-mail address to access more than one fairviewgolfcenter.com account. When a new fairviewgolfcenter.com account is created, we require you to submit an e-mail address that is not associated with an existing account.
We require you to select a security question and input a security answer which you can use to access your account in the event you forget your password. (Customers who created a fairviewgolfcenter.com account without selecting a security question and respective answer, are urged to do so by logging into your account and on the page headed "Account Management Options", select "Change Your Security Question/Answer" under "Account Settings" and follow the instructions.)
We encourage you to use a password and a security answer that is not easily determinable (e.g., don't use your name or street name). Keep your password and security answer secure; do not share it with anyone. The password and security answer are the "keys" to your account; anyone who gets these "keys" can, along with your e-mail address, gain access to your account.
If you forget your password, to gain access to your account you will need to know your security answer and have access to your e-mail account. On the Account Sign In Page click on the Forgot your password? link and then type in the e-mail address of the account you would like to open. A message will be sent to your e-mail address with instructions on how to access your account and change your password. (If you have not yet selected a security question and submitted a security answer, you will be prompted to contact Customer Service for further assistance.)
If you want to change your password, security answer or other account information, simply log onto your account and follow the instructions on the page headed "Account Management Options."
3. Remember to sign out
To further prevent unauthorized access to your account, remember that, after you sign in, you should sign out once you have (i) completed your transaction, (i) completed managing your account, or (iii) decided to step away from your computer. Anyone who accesses your computer after you have signed in but before you have either signed out or your session has timed-out can access your account.
4. Safe Shopping Guarantee
Under federal law, a credit card issuer cannot make you liable for charges in excess of $50.00 that result from the unauthorized use of your credit card. There are similar federal laws that relate to debit cards. Exceptions do apply, and you will have to comply with the rules of your credit card or debit card issuer, so please contact your card issuer for further details.
If a credit card or debit card issuer assesses you a fee because of the unauthorized use of your credit card or debit card on our site, fairviewgolfcenter.com will reimburse you for such amount up to $50.00. Please contact our Customer Service for details.
5. Alternative customer purchasing options
If you do not feel comfortable sending your credit card information to us over the Internet, you still can shop with us. We welcome you to call us to complete your purchase by phone. Please go to our Help Desk link and see the Payment Options section for details.
6. Changes to security policy
- How can I check on my orders? Can I track the package?
- What does Easy Returns mean?
- Is it safe to use my credit card?
- What are my payment options?
- What are my shipping options?
- Canceling or Modifying an Order
- What happens if an item in my order is out of stock?
- Does fairviewgolfcenter.com offer any gift services?
- How do I contact fairviewgolfcenter.com?
How can I check on my orders? Can I track the package?
We offer online order status, a feature that will let you check on your past and pending orders. Just click the Order Status link at the top right of any page. This will take you to the Order Status page, where you can view the details of past or pending orders. To review the status of a single order, you are required to enter the order number and the email address that was used to place the order. Account holders have the option of checking multiple orders by simply signing into their account. Once you have signed into your account, click on the Order Number you are inquiring about, or the corresponding "Check your order" link.
When viewing your order status, you'll be able to see which items have already shipped and which are in process. If your order was shipped by UPS or Federal Express, we'll include a tracking number.
What does Easy Returns mean?
We make it as easy as possible to return an item if you are not satisfied. Returns are accepted within 14 days of the date you received your order. We will refund the amount of your purchase for all items returned in their original condition. Shrink-wrapped items must be unopened with the shrink wrap intact. Include the original packing slip with your return so we can properly credit your original form of payment.
Mailing Your Returns
Please check the packing slip included with your items for return instructions and addresses.
Mail items purchased from fairviewgolfcenter.com, with the original packing slip, to:
300 Waterside Drive
Elmsford N.Y. 10523
Is it safe to use my credit card?
Yes. We use the latest encryption technology to keep your information safe. We guarantee that each purchase you make is protected and safe. If fraudulent charges are ever made, you will not have to pay for them. See our guarantee details
What are my payment options?
We accept American Express, MasterCard, Discover, Visa, Fairview Golf Gift Cards, Gift Certificates, and purchasing cards. If you want to call in your credit card information and complete your purchase by phone, you can. Just select the Pay by Phone option during Checkout and place your order. You'll receive an email with easy steps to complete your order by calling 914-...,
7am-11pm (ET) / 7 days a week.
Please Note: Store Credit issued by Fairview Golf Pro Shop may not be used online. For more details, please review our payment options.
What are my shipping options?
We ship our products around the world, using a variety of shipping options and delivery methods. Learn more about shipping options.
The total time it will take to receive an item is determined by adding the time shown in its shipping availability message to the number of days your chosen shipping method will take. For example, if the item you want to order says, "Usually ships within 2-3 days" and you choose "Standard Delivery (3 business days)," you can expect to receive the item 5-6 business days after the day you ordered it.
Canceling or Modifying an Order
Once your order has been accepted and scheduled to ship there are limited modifications that you can make to your order. Items that are listed as available to ship in 24 hours or 2–3 days cannot be canceled once the order has been scheduled to ship. To view an order to determine if any of the items can be canceled:
- Click "Order Status" in the upper-right-hand corner of the page. You'll go to the order status page. If you have an account, sign in to View Order History. A screen will be displayed that lists your order(s), both those in process and those completed.
- Click the "Order Number" or "Check your order" links next to the order you wish to modify or cancel. A detailed list of all the items in your order will be displayed.
- Items that can be canceled will show the word "cancel" under the quantity ordered. If you click the cancel button on one of the items that are cancelable you will be asked to confirm the cancellation.
- Click "Cancel Item." You will receive confirmation that the item has been removed.
- If you wish to remove more items, click "Back to Order" and repeat steps 3 and 4 for the next item you wish to remove.
Verifying That Your Order Has Been Canceled or Modified
You can review your Order Status at any time, but be aware that changes you have made to your order may not be reflected for up to 60 minutes, particularly during peak shopping periods.
If you decide that an item you ordered is not the one you want and it has been scheduled to ship, we make the returns process easy. You can return items with no questions asked within 14 days of their arrival, and we will provide the appropriate refund. For more information on returning merchandise to fairviewgolfcenter.com, see our Refund and Returns Policies.
If You Ordered by Phone
If you placed your order by phone with a Customer Service representative, it will not appear on the Order Status page. To have us adjust your order, please call at 914-...
Monday-Friday 8 a.m.-11 p.m. ET, or Saturday-Sunday (and Holidays) 9 a.m.-5:30 p.m. ET.
What happens if an item in my order is out of stock?
Sometimes items in you order may fall out of stock while we are processing your order. In this event, you will receive an email notifying you of a delay. If you have other items in your order, they will be shipped as scheduled, even if you selected "Send everything together" as your shipping preference. We will continue trying to fulfill your order as quickly as possible. If the order is still out of stock 30 days after the first email is sent, you will be asked to approve a 30-Day Order Extension. If you do not approve the extension, this part of your order will be canceled within 24 hours. Remember, you can cancel your order at any time.
Does fairviewgolfcenter.com offer any gift services?
Yes, our Gift Services area has answers to all of your questions. From shipping and delivery options to Gift Wrapping, Fairview Golf Gift Cards, Online Gift Certificates, Gift Messaging, and our Easy Return policy, we've made it easy to shop for everyone on your list. And, don't forget about yourself -- create a Wish List for all of your personal favorites!
How do I contact fairviewgolfcenter.com?
Just click here to contact us and tell us your concern, and we'll be in touch with you shortly.